Terms of Service

1. Introduction

Welcome to Noncostrac. These Terms of Service ("Terms") govern your use of our website (noncostrac.com) and the holiday planning services we provide. By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services.

2. About Noncostrac

Noncostrac is a UK holiday organization company providing travel planning and booking services. We are registered in England & Wales.

3. Our Services

We provide the following services:

• UK holiday planning and consultation
• Custom itinerary creation
• Accommodation and transport booking
• Group booking coordination
• 24/7 travel support
• Luxury travel experiences

We act as an intermediary between you and various service providers (hotels, transport companies, activity providers, etc.).

4. Booking and Payment Terms

4.1 Booking Process

All bookings are subject to availability and confirmation. A booking is only confirmed when we send you written confirmation (email or letter).

4.2 Payment

• A deposit may be required to secure your booking
• Full payment is typically required 30 days before travel
• We accept payment by bank transfer, credit card, or other agreed methods
• All prices are in British Pounds (GBP) unless otherwise stated

4.3 Price Changes

Prices may be subject to change due to factors beyond our control, including but not limited to:

• Currency fluctuations
• Fuel surcharges
• Government taxes and fees
• Supplier price increases

5. Cancellation and Refund Policy

5.1 Cancellation by You

You may cancel your booking, subject to the following:

• Cancellation fees may apply depending on timing and supplier terms
• Some bookings may be non-refundable
• Travel insurance is strongly recommended to protect against unforeseen circumstances
• Refunds will be processed within 14 days of cancellation confirmation

5.2 Cancellation by Us

We reserve the right to cancel bookings in exceptional circumstances, including:

• Force majeure events
• Insufficient bookings for group travel
• Safety concerns
• Supplier cancellations

If we cancel your booking, we will provide a full refund or alternative arrangements.

6. Travel Documents and Requirements

You are responsible for ensuring you have:

• Valid passports and visas (where required)
• Appropriate travel insurance
• Required vaccinations or health certificates
• Compliance with destination entry requirements

We are not responsible for denied boarding or entry due to inadequate documentation.

7. Travel Insurance

We strongly recommend that you obtain comprehensive travel insurance covering:

• Trip cancellation and interruption
• Medical expenses and emergency evacuation
• Personal liability
• Loss or damage to personal belongings

Travel insurance is your responsibility and we do not provide insurance coverage.

8. Liability and Limitations

8.1 Our Liability

Our liability is limited to the direct costs of services we provide. We are not liable for:

• Actions or omissions of third-party suppliers
• Force majeure events
• Personal injury or property damage not caused by our negligence
• Indirect or consequential losses
• Loss of enjoyment or opportunity

8.2 Maximum Liability

Our total liability for any claim is limited to the total amount paid by you for the specific booking in question.

8.3 Time Limits

Any claims must be notified to us in writing within 30 days of the end of your travel arrangements.

9. Website Use

9.1 Acceptable Use

You may use our website for lawful purposes only. You must not:

• Use the website in any way that breaches applicable laws
• Transmit or upload malicious software
• Attempt to gain unauthorized access to our systems
• Interfere with other users' enjoyment of the website

9.2 Intellectual Property

All content on our website is protected by copyright and other intellectual property rights. You may not reproduce, distribute, or modify our content without permission.

10. Privacy and Data Protection

We are committed to protecting your privacy. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

11. Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or restrictions
• Pandemics or health emergencies
• Strikes or labor disputes
• Technical failures

12. Complaints Procedure

If you have a complaint about our services:

1. Contact us immediately during your trip if issues arise
2. Report problems in writing within 30 days of return
3. We will investigate and respond within 28 days
4. If unsatisfied, you may refer the matter to relevant trade associations or authorities

13. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms or our services, please contact us:

17. Acceptance

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.